Shipping Policy

We always keep our shipping fees as low as possible. Our website is integrated with a real-time Canada Post shipping calculator that totals the weight and volume of your order and gives you three shipping options for speed and price. These prices reflect exactly what it costs us to ship your order, including packaging costs. There are no extra handling fees added and we do not make a profit from shipping charges. If by some rare occurrence you are quoted an incorrect shipping rate, we will contact you and correct the charges before shipping out the order.

In general, shipping prices do not go up sharply with more products, so you can get a lot more for your money by combining as many products as possible into one order.

We do not charge for GST or provincial sales tax on any of our spices, herbs or blends. 5% GST is charged on all accessories, books and other non-food items.

We offer free shipping on orders over $150, up to a maximum of $20 (which is enough for most places in Canada). This means that in remote areas, to which shipping is expensive, you will be responsible for any shipping costs that exceed $20.

Here's the fine print:

Delivery dates are determined by Canada Post. The Silk Road Spice Merchant Ltd. is not responsible for any packages that are delayed or lost by Canada Post or border Customs.

The Silk Road Spice Merchant Ltd. is not responsible for the collection or payment of any destination charges, including duties, brokerage fees and taxes. All those charges are the responsibility of the customer.

All pricing, taxes and shipping costs are listed in Canadian currency. All transactions will be completed in Canadian dollars. Excluding civic and statutory holidays, all orders will be processed in one or two business days, provided the items are in stock and that there are no problems with payment verification.

Please make sure that your shipping address is correct. An incorrect address may cause delays in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer. If you have accidentally entered the wrong shipping address when placing an order, please contact us right away.

Policies and/or shipping rates are subject to change without notice. We may change our rates and/or update our policies periodically. You will be contacted regarding any changes to the policies described above if changes occur after your order is placed, but before it is shipped. In such an event, you will be given the option to proceed under the updated policy or to cancel your order and receive full refund for your purchase. Please check this page regularly for updates.

Return Policy

We want you to be happy with your purchases. If for any reason you are dissatisfied with our products, please e-mail us with the following information:

• Your name and address
• The item(s) you wish to return
• The reason for the return

We will contact you with information about sending your unwanted item(s) back to us and the processing of a return. Please note that we will only pay return shipping charges if we have made an error or the product has arrived damaged.